Terms of service
Terms of Service
At puppyll, we are dedicated to delivering a thoughtful, handcrafted jewelry experience. Your trust means everything to us, and we are committed to providing warm, professional support at every step of your journey.
1. Customer Support
We’re here to help — before, during, and after your purchase.
Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (CST)
We do our best to respond to all inquiries within 24–48 business hours.
Contact:
📧 Email: support@puppyll.shop
2. Order Assistance
We’re happy to assist with the following:
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Questions about our products or collections
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Checking your order status or tracking
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Updating shipping addresses (before dispatch)
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Returns, exchanges, or reporting a damaged item
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Inquiries about custom or made-to-order pieces
3. Our Commitment to Quality
Every puppyll piece is carefully crafted by hand with attention to both artistry and detail. If for any reason your order doesn't meet your expectations, please reach out — we’ll make it right.
4. Respectful Communication
We believe in treating every customer with care and respect, and we ask for the same in return. Abusive, aggressive, or inappropriate behavior toward our team will not be tolerated.
5. We Value Your Feedback
Your voice matters to us. Whether it's a suggestion, a review, or a kind word, your feedback helps us improve and continue creating meaningful, wearable art.
Thank you for choosing puppyll — we are honored to be a part of your story through the jewelry you wear and cherish.