Return policy

🔄 Return Policy
At puppyll, your satisfaction is at the heart of everything we do. Each piece in our collection is carefully handcrafted, and we want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to assist.

1. Return Eligibility

  • Returns must be requested within 14 days of receiving your order.

  • Items must be unworn, in original condition, and returned with all original packaging.

  • Custom or made-to-order pieces are not eligible for return unless they arrive damaged or faulty.

  • Earrings cannot be returned due to hygiene concerns.

2. How to Start a Return
To initiate a return or exchange, please email us at:
📧 support@puppyll.shop

Please include:

  • Your order number

  • The reason for return

  • Photos, if the item is damaged or incorrect

Once approved, we’ll send you detailed instructions for the return process.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was received damaged or in error.

  • We strongly recommend using a trackable shipping method, as puppyll is not liable for lost return shipments.

4. Refunds

  • Refunds will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item.

  • Original shipping charges (if any) are non-refundable.

5. Damaged or Incorrect Items
If your jewelry arrives damaged or you received the wrong item, please reach out to us within 7 days of delivery and attach photos.
We'll work quickly to resolve the issue with a replacement or refund.

If you have any questions or concerns, don’t hesitate to contact our team:
📧 Email: support@puppyll.shop

Thank you for choosing puppyll — we appreciate your trust in our craftsmanship.