Shipping policy
📦 Shipping Policy
At puppyll, we take pride in delivering handcrafted jewelry with care, ensuring each order is safely packaged and shipped in a timely manner. Here’s everything you need to know about our shipping process:
1. Order Processing
We process all orders within 2 to 5 business days.
Please note that custom-made or personalized items may require extra time. If delays occur, we’ll notify you right away.
2. Shipping Options & Estimated Delivery
We ship both domestically and internationally using reliable courier services.
Within the United States:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
International Shipping:
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Standard International: 7–21 business days
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Expedited International: 5–10 business days
Please be aware that delivery times are estimated and can be impacted by local conditions or customs.
3. Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and selected shipping method.
We offer free standard shipping within the U.S. on orders over $100.
4. Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email with a tracking number.
Please allow up to 24 hours for the tracking information to update.
5. International Customs & Import Fees
For international orders, customs duties, taxes, and import fees are the responsibility of the buyer.
puppyll is not responsible for any customs-related delays.
6. Address Accuracy
Please double-check your shipping address before placing your order.
We are not liable for packages lost or delayed due to incorrect or incomplete addresses.
If you have questions about your order or need assistance, don’t hesitate to reach out:
📧 Email: support@puppyll.shop
We’re here to help!